In a recent teleconference, I was asked a number of questions about specific problems people were having and what I would do if I were in their position. This is the first article in a 3 part series that we’ll publish over the next few weeks. It will answer specific queries from the teleconference, in the belief that the answers will also help you to solve some of your issues.

Question 1: What do you mean by conversion? Do you mean getting someone to answer the simplest call to action such as “read more here” or actually selling a product or service?

What you’re talking about here are two diffeerent ways to measure your website. “Read More Here” is what I would call a variable affecting your conversion rate. I call these kinds of variables “Micro Conversions” because they are all small (microscopic even) steps toward a full conversion. A micro conversion is something that you should test and measure. “Read More Here” might get a worse click-through rate than “Click here to find out how to win a month’s supply of vintage wine.” So by improving this click through, you get the person browsing to take another small step toward your final website goal. By doing this, you improve your overall conversion rate, which in this case is to get someone to register or subscribe to win a month’s supply of vintage wine. Micro conversions can be tracked by measuring the click through of links, or the read time for content, or the bounce rate for headlines and copy. Full conversion is persuading your visitors to do what you want themm to do. In my example, it would be registering to win wine, but it could be subscribe to a newsletter, download an audio file, buy a product, sell a service or whatever, but it should reflect what your website’s business objective is.